Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the HarkLoop platform, including the website, web application, APIs, and any related services (collectively, the "Service") operated by HarkLoop ("HarkLoop", "we", "us", or "our").

By creating a HarkLoop account, accessing the Service, or otherwise indicating acceptance, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

HarkLoop is a multi-tenant software platform for managing user-generated content (UGC) campaign operations, including creator management, briefs, video submissions, content review, performance tracking, contracts, and payments.

We may add, change, or remove features at any time. We will use reasonable efforts to notify customers of material changes that would adversely affect their use of the Service.

You must provide accurate information when creating an account and keep that information current. You are responsible for all activity that occurs under your account and for keeping your credentials secure.

You must notify us promptly of any unauthorized use of your account or any other suspected security incident.

"Customer Content" means any data, files, video submissions, briefs, comments, contracts, and other materials that you or your users submit to the Service.

You retain all rights, title, and interest in your Customer Content. You grant HarkLoop a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process your Customer Content solely as necessary to operate and provide the Service to you.

You are responsible for ensuring that your Customer Content does not infringe the rights of any third party and complies with all applicable laws.

You agree not to use the Service to upload, store, or transmit content that is unlawful, infringing, defamatory, obscene, or harmful.

You agree not to attempt to disrupt or compromise the integrity, security, or availability of the Service, reverse engineer the Service, or use it to build a competing product.

We reserve the right to suspend or terminate accounts that violate these terms, with or without prior notice depending on the severity.

Paid plans are billed in advance on a recurring basis according to the plan you selected. Fees are non-refundable except where required by law.

We may change pricing for renewal periods with reasonable advance notice. If you do not agree to the new pricing, you may cancel before the next renewal.

Each party agrees to protect the other party's confidential information with the same care it uses to protect its own confidential information of similar importance.

Customer Content is treated as your confidential information.

HarkLoop and its licensors own all rights, title, and interest in and to the Service, including all underlying software, design, and documentation. No rights are granted to you other than the limited rights expressly set out in these Terms.

You may terminate your account at any time. We may suspend or terminate your access if you materially breach these Terms.

Upon termination, your right to access the Service ends. We will make reasonable efforts to allow export of your Customer Content for a limited period before deletion.

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, HarkLoop disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, HarkLoop will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities, arising out of or related to your use of the Service.

Our total aggregate liability arising out of or related to these Terms will not exceed the amount you paid HarkLoop in the twelve months preceding the event giving rise to liability.

We may update these Terms from time to time. When we make material changes, we will provide notice through the Service or by email. Continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to legal@harkloop.app.